If you take care of the wallet you purchased from us, it will last a very long time. If you feel that you need to exercise your wallet warranty, here are the instructions:
We offer a limited lifetime warranty on all HAWG wallets we make for the lifetime of the wallet, we will try to repair any damage due to material failure or faulty hardware. Depending on the severity of the damage we may deem it necessary for you to replace the wallet in place of repairing it. In those circumstances, you will be notified before a decision is made. If you prefer to keep the damaged wallet instead of replacing it, we will return it to you. To exercise this warranty we charge a flat non-refundable $20 fee. This fee covers the cost of shipping, handling & materials, but the actual repair is on us.
All Other Products
Wallet chains, hardware, and any other products we sell through the HAWG website that are not leather goods are not eligible for the limited lifetime warranty. However, customer service is an essential priority for us. If you feel that a product you received was faulty, damaged, or otherwise of a quality that you feel doesn’t meet your expectations, contact us. We’ll do our best to make sure you’re happy with your purchase.