General Information
Q: Is HAWG leather goods a secure Web site?
A: HAWG leather goods uses industry-standard technology for secure online transactions and makes your order as safe as giving your credit card number over the telephone.
Q: Do you have a store I can visit?
A: We are an online-only business and do not have premises that can be visited by customers.
Q: What’s the HAWG leather goods privacy policy?
A: We will only maintain information that helps us identify and address customers’ needs and interests.
We will make every possible effort to ensure that your information is utilized solely to enhance the value of our products and services.
We will not sell, distribute or make any of your information available to any third party.
For more details, read our Privacy Policy.
Q: Where are your leather goods manufactured?
A: All HAWG Leather Goods are hand-crafted 100% from start to finish in Chicago.
Account Information
Q: Why do I need to create an account?
A: Creating a FREE HAWG leather goods account allows you to retrieve or change your password, facilitates the purchasing process, lets you check your order history and signup for our free email newsletter.
Q: How do I reset my password?
A: The password can be edited by clicking Account Details under My Account. If you have forgotten your password and cannot log in, click Forgot Your Password from the My Account page.
Orders
Q: Will I be notified once my order ships?
A: Yes! Once your package is shipped out, a tracking number will be sent via email.
Q: How do I change my billing address?
A: You can edit your billing address on the checkout page or My Account before completing the payment. The billing address can’t be edited once payment information is submitted.
Q: How to check my order status?
A: Orders can be checked via Order History.
Payments
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Paypal
Warranty Information
Q: What is your warranty policy?
A: HAWG wallets are guaranteed against defects in materials and craftsmanship. This warranty does not cover “wear and tear”. More details are here.
Leather Information
Q: What Is vegetable tanned leather?
A: “Veg tan” refers to tanning cowhide into leather. This method uses natural tannins found in certain plants and trees to alter the proteins of the animal skin. It’s one of the oldest tanning methods and is more environmentally friendly than chemical forms of leather tanning.
Q; What is a leather patina?
A: As leather ages and wears with use, it will develop a rich, marbled look and shine that adds character to the finished item. Veg tan leather, in particular, is known for developing the best patina of all leather types. This means that veg tan leather ages beautifully and holds up better over time than other forms of leather.